Legal
Cookie Policy
Essential storage keeps the service working. Analytics is optional, off by default, and you can change your mind whenever you like.
Last updated: September 2026
Essential storage
We use a small amount of first-party browser storage that the service cannot run without: keeping you signed in, protecting your session, remembering your cookie choice, and basic security. This storage is always on and is not used for advertising.
Optional analytics
With your permission we use behavioural analytics to understand how the product is used — which screens people reach, where they stop, and which flows cause difficulty. Analytics is switched off until you accept it, and rejecting is as easy as accepting.
Microsoft Clarity
Our optional analytics provider is Microsoft Clarity. Clarity records anonymised interaction data and session replays so we can see where the interface is confusing. Clarity is not loaded at all until you accept analytics, and is not loaded if we have not configured it for the environment you are using.
What analytics never receives
Coaching and health information is protected. Inputs, free-text fields and coaching content on signed-in pages are masked in session recordings, and we do not intentionally send any of the following to analytics: your name, email, account or client identifiers, bodyweight or measurements, calories or macros, medical, injury or menstrual-cycle answers, questionnaire answers, check-in text, messages, programme notes, prescription values, or authentication tokens. Analytics events are plain category names such as “checkin_submitted”, with no payload attached.
First-party product telemetry
Separately from analytics, we keep our own minimal record of product milestones (for example that an onboarding was completed) and of unexpected browser errors, so we can operate and support the service during the pilot. These records hold categories, the page shape, the release, and a sanitised error description only — never coaching content, form answers or credentials.
Changing your choice
Select “Cookie settings” in the site footer at any time to turn analytics on or off. When you turn analytics off we stop sending analytics events and ask Microsoft Clarity to stop collecting. You can also clear site data in your browser to reset your choice.
Contact
Questions about cookies or analytics can be sent to hello@prontocoach.ai.